WHO AM I?
I’m Computer specialist and professor at the University of Basra, College of Computer Science and Information Technology
Expert in networking and computer systems, I have taught for several years in the field of information technology in the oil fields in Basra.
WHAT I CAN DO ?
VoIP
Communications are a fundamental component of your business operations and using the technology to maximize operations, costs and maintenance. VoIP, provides your business the ability to transmit phone calls over the internet instead of using a circuit telephone network. This will allow your company to link one phone number to multiple devices.
Help Desk
When a network system or device isn’t working properly, your people are not able to do their work or deliver services to your customers. We understand and provide you with immediate access to a technical support team to get the issues resolved. Tickets may be opened for support requests via phone, email or through online portal.
Network design
Network design involves planning and creating a structured network infrastructure to ensure efficient, secure, and scalable data communication. It encompasses designing network topologies, selecting appropriate hardware, and implementing protocols to meet organizational needs.
Smart solution
focus on developing innovative, tech-based systems that use data and automation to address complex issues effectively. This involves creating advanced algorithms, integrating IoT devices, and applying AI-driven processes to improve functionality and decision-making.
Web design
involves crafting the visual layout and user interface of websites to ensure an aesthetically pleasing and user-friendly experience. It includes proficiency in design principles, responsive layouts, and tools to create engaging and functional web pages.
web systems
entails designing and developing websites or web applications, focusing on both frontend and backend components to ensure functionality, user experience, and performance. It involves coding, integrating databases, and deploying applications to deliver seamless and interactive digital solutions.
My Great Project
During my career, i have created more than 10 important and wonderful projects. Here art come of these projects
project 1
Zain Contact Center
Client: >450 users ( CSR, Back office, team leaders, quality, administrator)
Period: 10-2006 with five version
Description of projects and your contribution
I change the method of work in a call center to be faster and connected with all departments made the average talk time of the agent be less than 40 s and intelligent in works the reduce also the hard work of many pages to be the main page for problem and information of call center agent. integrated with (symposium, information of Zain, OTA, VAS web)
project 2
Zain IT Falcon
Client: IT (the alarm sends for responsible specific employees SMS, Email)
Period: 2010-2014
Description of projects and your contribution: –
This system sends SMS and emails to a specific employee who is reasonable on
(server, link, switch, etc.) after a specific time.
project 3
High Management
Client: IT (the alarm send for responsible specific employees SMS, Email)
Period: 2010-2014
Description of projects and your contribution: –
Monitoring all departments (Microwave, OMC, Activation, Call Center, Green Zone) by
intelligent in works the reduce also a time of management with connection by (oracle,
FTP, telnet, smart script, MySQL).
project 4
SIM Management
Client: Sales (electronic archive with documentation)
Period: Complete 2- 2011
Description of projects and your contribution: –
This system will make electronic archive customers with all information inside POS
(point of sales) with high security and minimize the delay in data and problem of loss
information in the document in future.